e-book The Routledge Handbook of Tourism and Sustainability

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Add to Wishlist Add to Wishlist. More Business. Leveraging Corporate Responsibility C. Additional text? The Routledge Handbook of Second Homes now assume this leadership role and takes the discourse further by providing a comprehensive overview second homes and provocative insights from leading scholars into this phenomenon.?

Drawing together an array of contributions from numerous international contexts, this edited collection reminds us of how the practice of second home tourism continues to be an important phenomenon in regions throughout the world.

Sustainable tourism

In critically reviewing recent developments from a range of diverse perspectives, the authors have made a very important contribution to the literature.? Summary Second homes have become an increasingly important component of both tourism and housing studies. They can directly and indirectly contribute a significant number of domestic and international visitors to destinations and may be part of longer-term retirement, lifestyle and amenity migration that can have significant economic and social effects on communities and destination development. This volume offers an overview of different disciplinary and methodological approaches to second homes while simultaneously providing a broad geographical reach.

Divided into four parts exploring governance, development, community and mobile second homes, the book provides a contemporary account of the major issues in an area of growing international interest. This timely handbook covers a wide range of dimensions?

Routledge Handbook of Tourism and Sustainability: two CSTT contributions

The international and cross-disciplinary nature of the contributions will be of interest to numerous academic fields in the social sciences, as well as urban and regional planners. Product Type Book. Binding Hardcover. Publisher Taylor and Francis.

Publishing year Wood reflects on some realities in the hospitality industry as consumer behaviour in the food service and hotel industry providing a lot of interesting examples. The next two chapters review ethical and cross cultural issues which are significant determinants of the changing consumer behaviour. Part II addresses the service quality dimension of Tourism and Hospitality.


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Chapter 10 reflects customers' perspective and clients' service quality assessments. Recommendations for improving the quality of the experience are given.


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  • The authors emphasize on the creation of quality experience while co-creating value with the client. Ana Oliviera-Brochado and Paulo Rita upgrade the topic investigating the existing gap between the managers' and customers' perception of service quality and inspect the potential sources of incongruity.

    The Routledge Handbook of Second Home Tourism and Mobilities - Lesestoff

    The next chapter is focused on the challenges in measuring the service quality. The authors introduce several popular approaches and a case study further illustrates the application of IPA technique in measuring the service quality in fine dining restaurants in Australia. The authors stress on the importance of effective employee training and give as an example the TQM programme implemented at Ritz-Carlton. The authors of Chapter 14 investigate a more specific issue which is has not been researched so widely - The impact of music on dining consumers' behaviour and perceptions of quality in Germany.

    The findings indicate differences in consumer behaviour and perceptions caused by variations in music tempo and volume.